PII Policy

Personally Identifiable Information Policy

This policy describes how Kunooz Al-Wadi treats information that can identify you or relate to you as an individual when you interact with our website, place orders, receive deliveries, or communicate with us.

Information We May Collect

Depending on your interaction with us, information collected may include:

• Full name
• Mobile number
• Optional email address
• Governorate, city, area, and delivery address
• Order details and order notes
• WhatsApp communication related to the order
• Payment method and payment status
• Customer service inquiries or complaints

How We Use Your Information

We use customer information to:

• Confirm and process orders
• Contact customers through WhatsApp
• Arrange delivery and shipment follow-up
• Handle returns, refunds, complaints, and support requests
• Improve products, website, and customer experience
• Meet legal, accounting, operational, or regulatory requirements
• Protect the business, customers, and website from fraud or misuse

WhatsApp Communication

All customer service and order-related communication is handled through WhatsApp only. Customer Service WhatsApp: 01115169966

Email Communication

Official email addresses are provided for formal, administrative, privacy-related, or business correspondence only. They are not the operational channel for day-to-day order support. info@kunoozalwadi.com

Payment Information

Kunooz Al-Wadi does not request or store card details through WhatsApp. If online payment options are activated in the future, payment information will be handled by authorized payment service providers. Kunooz Al-Wadi will not store full card numbers, CVV codes, or sensitive banking credentials.

Sharing of Personal Information

We may share necessary information only with trusted parties involved in fulfilling the order, such as courier partners, payment providers if applicable, customer service or operations staff, and legal or regulatory authorities when required by law. We do not sell, rent, or trade customer personal information.

Data Protection

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we work to reduce risk in line with the nature of our business.

Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this policy, meet legal or accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable requirements.

Customer Rights

Where applicable law grants you rights over your personal information (such as access, correction, or deletion), you may exercise those rights by contacting us through the official channels listed below. We may need to verify your identity before responding.

Accuracy of Information

Please ensure that the information you provide (especially delivery address and mobile number) is accurate and kept up to date. Incorrect information may affect order processing, delivery, and our ability to assist you.

Policy Updates

We may update this policy from time to time. The “Last updated” date at the top of this page will be revised when material changes are made. Continued use of the website after updates constitutes acceptance of the revised policy where permitted by law.

Contact Information

Kunooz Al-Wadi Customer Service WhatsApp: 01115169966 Formal email: info@kunoozalwadi.com Address: 1191 Cornish El Nile – World Trade Center – Qasr El Nile, Cairo, Egypt Operational order support is through WhatsApp only.