Contact Us

Official Communication Channel

All customer support, order follow-up, complaints, returns, exchanges, delivery issues, damaged item reports, and wholesale requests are handled through WhatsApp only.

You can contact us through WhatsApp for

For operational support and order follow-up, use WhatsApp. For formal, privacy, or business correspondence, use the email below.

• Product inquiries.
• Order follow-up.
• Shipping and delivery.
• Returns or exchanges.
• Complaints and feedback.
• Damaged or incorrect products.
• Wholesale and supply requests.
• Business cooperation.

Order Follow-Up

If your inquiry is related to an existing order, please send your order number and the mobile number used during checkout through WhatsApp so we can assist you faster.

Complaints and After-Sales Support

If your product arrives damaged, leaking, incorrect, or not matching your order, please contact us through WhatsApp within 24 hours of delivery and include: • Order number. • Clear photos of the product. • Clear photos of the outer packaging. • A short description of the issue. Our team will review the case and confirm the appropriate action according to the policies published on the website.

Wholesale and Supply Requests

We welcome wholesale and supply requests from retail stores, supermarkets, restaurants, cafés, and distributors. When sending a wholesale request through WhatsApp, please include:

• Business name.
• Governorate and area.
• Products of interest.
• Expected quantities.
• Preferred contact method.

Privacy Note

When contacting us through WhatsApp, you agree that we may use your information to respond to your inquiry, follow up on your order, or process your support request according to the Privacy Policy published on the website.

Important Security Note

Please do not send bank card details, wallet PINs, or any sensitive payment information through WhatsApp or email.