Information Security Policy

Information Security Management System Policy

This public policy summarizes how Kunooz Al-Wadi approaches information security in the context of our website, customer orders, and related operations. It is intended for customers, partners, and staff as a transparency document.

Purpose

The purpose of this policy is to communicate our commitment to protecting information assets, reducing security risk, and supporting reliable service for customers while respecting applicable legal and contractual expectations.

Scope

This policy applies to customer-facing storefront operations, order and delivery workflows supported through approved channels, and related business information handled by Kunooz Al-Wadi. It does not describe every internal technical control in detail.

Information Security Principles

Our approach is guided by the following principles:

• Confidentiality: customer and business information should only be accessed by authorized persons.
• Integrity: information should remain accurate, complete, and protected from unauthorized alteration.
• Availability: information and systems required for customer service and order processing should be available when needed.
• Accountability: authorized personnel are responsible for handling information properly and securely.

Important Disclaimer

This policy does not represent a claim of certification unless explicitly stated by Kunooz Al-Wadi through an official announcement.

Customer Information Protection

We work to protect customer data collected for orders, delivery, and support. Sensitive operational details are not published on public pages. Customers should use official WhatsApp and checkout flows only, and avoid sharing unnecessary sensitive information.

Access Control

Access to systems and data is limited to authorized roles based on operational need. Administrative access uses authentication and authorization practices appropriate to our environment.

Secure Communication

Customer service and order communication are handled through WhatsApp only. Official WhatsApp: 01115169966 Kunooz Al-Wadi will not ask customers to share sensitive banking credentials, CVV codes, or passwords through WhatsApp.

Website and System Security

We apply reasonable measures to protect the website and supporting systems, including updates and configuration practices suited to our scale. Customers should keep devices secure, use official links, and report suspicious behavior.

Third-Party Service Providers

Where we rely on third parties (for example couriers or payment providers), we expect them to handle data in line with their roles and applicable agreements. We share only what is necessary to fulfill the service.

Incident Management

If you suspect misuse, suspicious communication impersonating Kunooz Al-Wadi, or a security concern, please report it through WhatsApp: 01115169966 We review reports seriously and take appropriate internal steps. Please avoid sharing confidential attachments with unknown contacts.

Business Continuity

We pursue reasonable continuity for storefront and order operations. Service interruptions may occur due to maintenance, third-party outages, or events beyond our control; we work to restore service and communicate through approved channels when appropriate.

Employee and Authorized Personnel Responsibilities

Authorized personnel must follow internal security practices, protect credentials, avoid unauthorized disclosure, and escalate suspected incidents. Access must be used only for legitimate business purposes.

Customer Responsibilities

Customers should protect their devices, use accurate contact information, avoid sharing private confirmation links publicly, and verify they are communicating with official Kunooz Al-Wadi channels before sharing order details.

Continuous Improvement

We review and improve security practices as our operations evolve. This document may be updated to reflect material changes.

Policy Review

This policy is reviewed periodically. The last updated date reflects the latest published revision shown on this page.

Contact Information

Kunooz Al-Wadi Customer Service WhatsApp: 01115169966 Formal email: info@kunoozalwadi.com Address: 1191 Cornish El Nile – World Trade Center – Qasr El Nile, Cairo, Egypt Official emails are for formal correspondence; operational order support is through WhatsApp only.